Terms of Service
About These Terms
These Terms of Service explain how SoleSeason handles orders, shipping, returns and support for the branded sneakers sold on this site. By placing an order, you agree to the terms below.
Orders and Pricing
All prices are shown at checkout. Discount prices apply to the sneakers listed at the time of your order. Placing an order confirms you have reviewed the brand, model and size in your cart. Checkout is secure, and your payment details are processed through the payment provider shown at checkout.
Shipping
- Orders ship with a tracking number, so you can follow your sneakers from dispatch to delivery.
- Shipping takes 7-15 business days.
- Shipping is free on orders over $50.
- Delivery timelines can vary by destination, but the 7-15 business day window applies to all orders.
Returns
Returns are accepted within 30 days of delivery. Sneakers should come back in the condition they arrived in, with any original packaging included. To start a return, reach out through WhatsApp or the contact form and we will guide you through the process.
Support
If you have questions about a retro release, an everyday pair, sizing or an existing order, contact us by WhatsApp or through the contact form. We answer questions about orders, shipping and returns through those two channels.
Sneaker Culture and Product Information
SoleSeason focuses on sneaker culture, retro releases and everyday styling. Product pages describe the sneakers we list, including brand and model details. We do not guarantee that any release will stay in stock, and listings can change as pairs sell.
Acceptable Use
You agree to use this site for personal orders and not to misuse it, attempt to disrupt it or place fraudulent orders. We may cancel orders that appear fraudulent or that cannot be fulfilled.
Changes to These Terms
We may update these Terms of Service from time to time. The version on this page applies to orders placed while it is published. If you have questions about these terms, contact us by WhatsApp or the contact form.