Contact Us
SoleSeason is a sneaker store built around the culture that keeps certain silhouettes in rotation year after year. We sell Nike, Air Jordan and Adidas at discount prices, and we ship worldwide.
How to reach us
Questions about an order, a size, or a pair you're considering? Message us on WhatsApp or use the contact form on this page. A real reply comes back to you, not an automated loop.
Before you write, check these details — they answer most questions:
- Shipping: orders ship with a tracking number and take 7–15 business days.
- Free shipping: on orders over $50.
- Returns: accepted within 30 days of delivery.
- Checkout: secure, start to finish.
Order and sizing questions
Include your order number if you have one. For sizing, tell us which model you're looking at and what you normally wear in Nike, Air Jordan or Adidas. Fit varies between silhouettes, and the right answer depends on the pair, so give us the details and we'll help you sort it out.
Tracking and delivery
Every order ships with a tracking number, so you can follow your pair from dispatch to doorstep. Delivery takes 7–15 business days. If tracking hasn't updated in a while, send us the order number and we'll look into it.
Returns
Changed your mind or need a different size? Returns are accepted within 30 days of delivery. Contact us first and we'll walk you through the steps.
Retro releases and everyday styling
Part of what we do is talk sneakers. Ask about a retro release you're chasing, or how a pair fits into a rotation you already own — what to wear it with, how it holds up as a daily shoe, whether it runs narrow. We like those conversations.
Before you message
Double-check the model name and size on your order. It saves a round of back-and-forth and gets you a faster answer. For anything else about Nike, Air Jordan or Adidas pairs on the site, WhatsApp or the contact form both reach us.