Return Policy
Your pair should fit right and feel right. If something about your order isn't what you expected, our return policy is here to make things simple, whether you picked up a retro release you'd been waiting on or a pair for everyday wear.
The 30-day window
You have 30 days from delivery to return your sneakers. That window starts the day your order arrives, so take a little time to try the shoes on and check the fit before the clock runs out.
Condition of returned sneakers
To keep returns straightforward for everyone, please send shoes back in a condition that allows them to be inspected and resold. We look at the following when your return reaches us:
- The sneakers are in the condition you received them
- The original box is included, as it helps protect the shoes in transit
- Any tags that came with the pair are still attached
Wear from trying shoes on indoors is fine. Signs of wear on the soles, scuffs, or damage from being worn outside may affect whether the return can be accepted, so keep things clean until you're sure.
How to start a return
Getting started takes a few minutes. Reach out to our support team by WhatsApp or through the contact form, and let us know which order you'd like to send back. We'll walk you through the steps so you know exactly what to do next.
Tracking and shipping details
Every order ships with a tracking number, and shipping usually takes 7-15 business days. Keep an eye on your tracking so you know when your pair is due to land. Returns shipping arrangements are handled with our team once your request is confirmed.
Free shipping on orders over $50
Orders over $50 ship free. If you're planning a return and thinking about a different size or style, you'll know the shipping cost before you check out.
Checking out safely
All orders go through secure checkout, so your payment details stay protected from the moment you place your order to the moment your sneakers arrive at your door.
Style, fit and retro releases all come down to the right pair on your feet. If yours isn't right, contact us on WhatsApp or through the contact form, and we'll help sort out your return.